Privacy Policy for Sliding Door Company
Effective Date: June 26, 2025
This Privacy Policy describes how Sliding Door Company ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or interact with us. We specialize in the repair and installation of sliding doors and are committed to protecting your privacy.
1. Information We Collect
We collect various types of personal information to provide our services and improve your experience. This includes:
Contact Information: Your name, email address, phone number, and physical address when you fill out forms, request quotes, or schedule services.
Payment Information: Details necessary to process payments for our services (e.g., credit card numbers or other financial account details), which are typically processed by secure third-party payment processors. We don't store full payment card details on our servers.
Technical Information: Your IP address, browser type, operating system, and Browse data (such as pages visited, time spent on pages, and referring URLs) collected through cookies and analytics tools.
Communications: Records of your interactions with us, including emails, SMS messages, and form submissions.
2. How We Collect Your Information
We collect information through the following methods:
Directly from You: When you submit contact forms, quote request forms, schedule appointments online, or communicate with us directly.
Automatically: Through the use of cookies and other tracking technologies as you navigate our website.
Through Analytics Tools: Using services like Google Analytics to understand website usage patterns.
3. How We Use Your Information
We use the collected information for various purposes, including:
To Provide Services: To fulfill your requests for sliding door repair and installation services, process your orders, and manage your appointments.
To Communicate with You: To respond to your inquiries, provide customer support, send service updates, and deliver marketing communications you have opted in to receive.
To Process Payments: To complete transactions for services rendered.
To Improve Our Website and Services: To understand how users interact with our website, troubleshoot issues, and enhance functionality and user experience.
For Marketing: To send you promotional emails or SMS messages about our services, special offers, or news, provided you have given us your explicit consent.
For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4. How We Share Your Information
We may share your personal information with third parties only when necessary for the purposes outlined above:
Payment Processors: To securely process your payments.
Marketing Platforms: To manage and send marketing communications you've opted into.
Analytics Providers: To analyze website traffic and usage patterns (data is often anonymized or aggregated).
Subcontractors: If we engage third-party contractors to assist with service delivery (e.g., specific repair tasks or installations). These subcontractors are contractually obligated to protect your information.
Legal Requirements: When required by law or in response to valid legal requests (e.g., court order, subpoena).
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies for:
Essential Functionality: To ensure our website operates correctly (e.g., remembering your preferences).
Analytics: To gather data on how visitors use our website, helping us improve its performance and content.
Advertising: To deliver relevant advertisements to you based on your interests and Browse behavior.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our website.
6. Marketing Communications
We intend to send marketing communications via email and SMS. We will obtain your clear opt-in consent for these communications through specific checkboxes on our forms or dedicated signup forms. You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each email or by replying "STOP" to SMS messages.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion: Request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: Opt-out of receiving marketing communications.
To exercise these rights, please contact us using the method(s) listed in the "Contact Us" section below. We will respond to your request in accordance with applicable law.
10. Children's Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new "Effective Date." We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Sliding Door Company
702-625-4210
info@slidingdoorlv.com
